Frequently Asked Questions

We accept PayPal, Bank Transfer and Major Credit/Debit Cards, and PayPal Website Payments Pro Gateway. You can also pay for your order with store credit vouchers but Please note: at present, store credit can only be applied to products in the cart and not to services such as shipping charges.

We only accept payment in GBP. If you are outside the UK. Your bank or credit card provider will often have charges for paying us in GBP.

Our prices are also only calculated in GBP, any other currency shown on our store is an indicator only.

Should we need to refund you we will refund you the sterling amount due for your order or items. This may result in you receiving a different amount in your local currency due to fluctuations in exchange rates. If you opt to take store credit instead this will be applied to your account in sterling which will be unaffected.

Simple answer: NO (yes I know we are a company, I know that makes us very good candidates to be Satans right hand man, although we don't get to wear black or even a cape and horns, but we really aren't out to cheat you).

No, in fact we are never handle or are able to view any of your payment information as they are processed through secure transactions and store no details whatsoever.

Unfortunately, that is not a service we offer. We have no access to the payment system so there would be no way for us to charge you for the order. This was chosen as a security feature to ensure that your debit/ credit cards could not be fraudulently charged.

At the moment we do not actually have a physical store! Geek Gaming is in fact an eCommerce store and warehouse only, as such we do not have a retail space that you can come and browse in. You can of course on occasions place an order over the website and collect, but we cannot sell to you on site.

The order will ship when the final item is in stock.

 Therefore please place seperate orders to ensure that your pre-order items ship seperately.

Yes you can, and no it will not. That having been said there are a few things you need to know. If the order has not been dispatched, then there is no issue and we can do that for you easily. If your order has only just been marked as dispatched very recently, then we can usually help. However, we are receiving many post collections each day from the Royal Mail, so it may well be too late to do anything about it. You can of course return unwanted goods via the returns policy.

Unfortunately, no you cannot add to that specific order. The reason for this is the interaction between our inventory management system and our payment systems, once an order is confirmed it cannot be tampered with. However all is not lost, if you contact sales@geekgaming.co.uk, we will try and find a way to accommodate your wishes.

As long as the order has not been dispatched then you can indeed change it from the 'My Account' section of your profile. If that does not work, or you are having issues, then please contact our customer services and we will do our best to ensure that it is changed.

Our system does not do that, in fact we have to physically go into an order and edit it to make any changes to an address. What has normally happened here is that one of your payment programs is using an Auto Fill and you need to check its settings.

The answer is.... yes, we can indeed split your order..... but there is a snag. Doing this may incur extra shipping charges or a reduction in the speed of your postage, because despite wanting to give you fantastic deals, we do still have to pay the postman for each and every order we ship. So as long as you are willing to pay any shipping charges for sections of an order that fall below our free shipping threshold we can split the order for you.

As long as they have not been dispatched, or at least not dispatched for more than a few hours, then yes we will send out your orders in the same package. 

We will also refund you for any excess shipping charges you may have paid. 

However please note this has to be requested in writing to support@geekgaming.co.uk. Without this your orders will be sent in the manner you ordered them.

No, your orders will be dispatched as per your placing of them. 

This is for proof of postage reasons. However, if you contact our support team and ask us we will happily send out the orders in the same shipment.

Yes. If the item is on the site it should be available to send, For some of our most popular products or a product we manufacture in house they will occasional appear as back-order,which usually means they are in the process of being packaged up ready for re-stocking, this can causes a slight delay but if for any reason it is any longer we will issue you a full refund for it if requested.

It depends on when you placed it. If orders are placed before 2 pm Monday to Friday then they will be dispatched that very same day. 

If orders are placed after 2 pm then they will dispatched on the next working day.

Please note working days are considered to be Monday to Friday.

Whilst we at Geek Gaming work very hard to get your orders to you as quickly as possible, we do take time off at the weekend.

Therefore, if you place an order during this time it will be shipped on the following Monday

This said, if you call us up to 3pm most days, then we can still usually get your parcel out of the door the same day if it is urgent. 

We just need to know and cannot guarantee this will happen.

None of our mail providers have collections on a bank holiday and therefore all orders are dispatched on the next working day, which will be a Tuesday.

This does mean that the earliest you will get your items is on a Wednesday, even if you did select a next day delivery on the Monday.

For the vast majority of our packages the Royal Mail is our chosen mail carrier and is responsible for your delivery.

In the case of our courier option, this service is provided usually by Myhermes or DPD Local. 

We do also have a UPS Access point service available. 

For our international customers it is dependent on the postage option that you select and this is laid out in our shipping information.

It depends on what postage you select.

Let me explain: for orders over £35 you automatically qualify for the economy Royal Mail postage service. This means you should receive your orders within 3-5 working days after the date of dispatch, please note this does not include Sundays! 

If you were to select the Standard 24 service, then delivery is to be expected within 1-3 working days. Of course other shipping options are available (Please see website for details).

Our confirmation, dispatch and tracking notifications are sent out by an automated system. 

These can and often do get caught by some spam/trash folders. 

So if you are missing a communication it is worth checking there first before thinking that something has gone horribly wrong with your order. 

Of course if your expected message isn't there, then feel free to get in contact and we will do our utmost to make sure that nothing has gone wrong with your order!

Our shipping costs are worked out per order and not per item. So if you spend £35 or more you will get free Tracked 48 postage, and if you spend over £180 you will get free Next Week Day Courier shipping (all prices include VAT.) The site should automatically default but it is always worth double checking.

We have a selection of different shipping methods that we hope will cover all your needs, please go to our delivery information page for detailed information

We will send the packages where we are told to send them and are not responsible for incorrectly given or entered addresses.

Our advice here is always double check.

That being said often these orders get returned to us as undelivered or uncalled for by the Royal Mail (although not always) and as soon as they do we will refund you and notify you of the case.

You can then replace the order with the correct information.

If you order is going by next day courier (not Royal Mail) it may be possible to reroute your shipment, please contact us if this is the case.

Please see our policies on returning items as listed here: 

We are constantly re-ordering items (every couple of days in fact) and looking for new lines to bring in. 

However due to the nature of the business we are in, the demand for certain products often outstrips the production and we end up waiting for the items to become available with our suppliers. 

We are given weekly updates as to what is available, but this does mean we often cannot give specific times as to when something will be coming back. Frustrating we know!

Unless stated all products come to you in the same state as they were sent to us by the suppliers - the same state in which they were sent from the manufacturers. So if you are expecting a sealed product, you will be sent a sealed product.

Unless stated otherwise all of our products are in English, and we will go to great lengths to make it very clear in the product description if it is not.

No. We take great pride in our service and only want you to have the best. 

If you do end up getting a damaged item please contact our customer services and we will get the issue fixed. 

We do sell some items that are damaged, but these are marked as such on our website and are sold at a discounted price.

We are always looking to find new things, ranges, lines and games for the site. 

So if you ask we will always look to see if we can. 

We cannot always promise that we can, but we will do our best.

Yes, we only sell what we have physically available and run a live inventory system on the website to show you the numbers. 

Of course this is a bit of technology so it can go wrong, but to the best of our ability the numbers are accurate. 

The only time that we do not have the actual stock is when it is a pre-order or a back-order of our in house manufactured products.

No, our vouchers are purely electronic and sent out by an email.

It needs to be the email address of the person you want to receive the voucher, and it needs to be the email that they use on our website.

Yes, otherwise the E-Wallet funds cannot be applied.

To redeem your voucher go to the website, and login to your account.

And there is an option at checkout to redeem a gift voucher which will be subtracted from your total.

Unlike other companies, we do not run a set time table for when we put on a sale so this is not a question we can give a firm answer to. However, do not worry when we do start one we will shout about it via our site, newsletter and social media.

No, in the main they do not. When we do put on a sale we are usually offering the very best price we can without ruining the company.

Our sales have to start at some time, and there are always a few people that will get caught out, but it is not our intention to do this to you.

I am sorry, but once sale items are gone, they are gone. 

Hopefully you will be able to catch something you like in the next one.

You can contact us via email at: sales@geekgaming.co.uk,  by telephone on: 01503 261094, using the contact us form on this site.

We are here from 8:00am to 6:30pm to answer electronic questions, and from 9am to 5:15 pm to answer telephone contacts, Monday to Friday!

We aim to answer all messages within one working day of receiving them and nearly always do.

We will aim to reply as quickly as we can on the next available working day.

The answer to this is yes, but it is not checked in the same way as our help desk and therefore can take longer for us to come back to you or usually much quicker. We are unable discuss anything personal on publicly published forums, nine times out of ten you will be directed to the support email.