We would like to give a massive thank you to everyone that has supported us,
We have had to create an extension to our warehouse to accommodate an increase of stock levels and to allow us to bring even more products to everyone, so Due to the warehouse extension We will not be able to post any orders until the 3rd of June. because of this we have also extended the summer sale until the 3rd of June as well as thanks
We accept PayPal, Bank Transfer and Major Credit/Debit Cards, and PayPal Website Payments Pro Gateway. You can also pay for your order with store credit vouchers but Please note: at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
We only accept payment in GBP. If you are outside the UK. Your bank or credit card provider will often have charges for paying us in GBP.
Our prices are also only calculated in GBP, any other currency shown on our store is an indicator only.
Should we need to refund you we will refund you the sterling amount due for your order or items. This may result in you receiving a different amount in your local currency due to fluctuations in exchange rates. If you opt to take store credit instead this will be applied to your account in sterling which will be unaffected.
Simple answer: NO (yes I know we are a company, I know that makes us very good candidates to be Satans right hand man, although we don't get to wear black or even a cape and horns, but we really aren't out to cheat you).
Unfortunately, that is not a service we offer. We have no access to the payment system so there would be no way for us to charge you for the order. This was chosen as a security feature to ensure that your debit/ credit cards could not be fraudulently charged.
At the moment we do not actually have a physical store! Geek Gaming is in fact an eCommerce store and warehouse only, as such we do not have a retail space that you can come and browse in. You can of course on occasions place an order over the website and collect, but we cannot sell to you on site.
Yes you can, and no it will not. That having been said there are a few things you need to know. If the order has not been dispatched, then there is no issue and we can do that for you easily. If your order has only just been marked as dispatched very recently, then we can usually help. However, we are receiving many post collections each day from the Royal Mail, so it may well be too late to do anything about it. You can of course return unwanted goods via the returns policy.
Unfortunately, no you cannot add to that specific order. The reason for this is the interaction between our inventory management system and our payment systems, once an order is confirmed it cannot be tampered with. However all is not lost, if you contact email@example.com, we will try and find a way to accommodate your wishes.
As long as the order has not been dispatched then you can indeed change it from the 'My Account' section of your profile. If that does not work, or you are having issues, then please contact our customer services and we will do our best to ensure that it is changed.
Our system does not do that, in fact we have to physically go into an order and edit it to make any changes to an address. What has normally happened here is that one of your payment programs is using an Auto Fill and you need to check its settings.
The answer is.... yes, we can indeed split your order..... but there is a snag. Doing this may incur extra shipping charges or a reduction in the speed of your postage, because despite wanting to give you fantastic deals, we do still have to pay the postman for each and every order we ship. So as long as you are willing to pay any shipping charges for sections of an order that fall below our free shipping threshold we can split the order for you.
Yes. If the item is on the site it should be available to send, For some of our most popular products or a product we manufacture in house they will occasional appear as back-order,which usually means they are in the process of being packaged up ready for re-stocking, this can causes a slight delay but if for any reason it is any longer we will issue you a full refund for it if requested.
Let me explain: for orders over £35 you automatically qualify for the economy Royal Mail postage service. This means you should receive your orders within 3-5 working days after the date of dispatch, please note this does not include Sundays!
If you were to select the Standard 24 service, then delivery is to be expected within 1-3 working days. Of course other shipping options are available (Please see website for details).
Our shipping costs are worked out per order and not per item. So if you spend £35 or more you will get free Tracked 48 postage, and if you spend over £180 you will get free Next Week Day Courier shipping (all prices include VAT.) The site should automatically default but it is always worth double checking.
Unless stated all products come to you in the same state as they were sent to us by the suppliers - the same state in which they were sent from the manufacturers. So if you are expecting a sealed product, you will be sent a sealed product.
Unlike other companies, we do not run a set time table for when we put on a sale so this is not a question we can give a firm answer to. However, do not worry when we do start one we will shout about it via our site, newsletter and social media.
The answer to this is yes, but it is not checked in the same way as our help desk and therefore can take longer for us to come back to you or usually much quicker. We are unable discuss anything personal on publicly published forums, nine times out of ten you will be directed to the support email.