What payment methods do we accept?
We accept PayPal, Bank Transfer – PayPal Website Payments Pro Gateway. You can also pay for your order with store credit vouchers but Please note: at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
I want to place an order but the item isnt in stock, when do you take payment?
We intended to only take funds when items are in stock, However certain items are available for back order which mean payment will be taken and the order will be dispatched once goods are in stock, also the time taken to process payments and the number of declined cards when funds taken means that we must charge cards and debit PayPal on order.
What happens if I place an order that contains Back-order / Pre Order Items and those available now?
The order will ship when the final item is in stock. Therefore please place separate orders to ensure that your pre-order items ship separately.
What do our stock statuses mean?
In stock – The item is in stock and available for dispatch immediately
On Back order – at this stage, the order may be awaiting re-stocks from our suppliers or may contain pre-order items, Any orders containing back ordered products will be dispatched immediately upon re-stock.
Out of stock – The item is currently not in stock and is awaiting re-stock but is not available for back ordering.
Once I order something what happens next?
Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.
In Stock (Ready to Ship) These items are currently in our warehouse and we will be used to fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.
If any of your items are listed as “Available to backorder” they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days.
‘Pre-Order’ Such items will usually become ✔ Available (Typically Ships in 7-14 Working Days) on the release date of the product (assuming we have received stock from the supplier). Please note release dates may be subject to change.
What happens if I order something and it is not available?
Sometimes products are removed from sale by suppliers without notice, in this instance we will offer an alternative or a refund. Please note: that at present, store credit can only be applied to products in the cart and not to services such as shipping charges.
What Currencies do you Accept?
We only accept payment in GBP. If you are outside the UK. Your bank or credit card provider may charge you a fees for paying us in GBP.
Our prices are also only calculated in GBP, any other currency shown on our store is an indicator only.
Should we need to refund you we will refund you the sterling amount due for your order or items. This may result in you receiving a different amount in your local currency due to fluctuations in exchange rates. If you opt to take store credit instead this will be applied to your account in sterling which will be unaffected.
Can I add to my order once placed?
Once an order has been placed and paid for on our site we are unable to add items to it that exceed the original payment transaction. We can change items over or remove them so long as this keeps the value of the order the same or less than the original amount. Any difference will either be refunded to the original payment method or as a store credit voucher.
How do I find my order details?
You will find an previous orders you have placed with in your “My Account” area of the website